They were very professional, gave a reasonable price, and fixed the car quickly and with a high level of quality. Would recommend!
Excellent customer services.. Jeff really helpful in all the process to repair my car.
Very professional staff and reasonable price. Jeff was great at coordinating my job.
Fast, friendly and professional. The greatest body shop in NoVA
1The alignment shop I went to said they could not align my truck. Got a $300.00 estimate from another body shop but they could not do the work for a week or more. Called Springfield and they set-up an alignment appointment, they fixed my frame cross-member and aligned it the same day as the appointment. Truck drives great now. I'd recommend them and go there again!
I've taken my car there on 3 different occasions and they have done a awsome job every time. The staff there is very nice and professional. I deffenetly recommend them to anyone.
Tell Us How We Did
Springfield Auto Body Inc.
To Our Customers:
We wanted to thank you for choosing us to repair your vehicle back to pre-accident condition. It means a lot that you entrusted us with your vehicle.
When a vehicle is repaired at our facility, we will provide you a written guarantee to repair or replace defective alternative parts on the appraised and completed repairs.
We will contact you during the course of your vehicle repair. The frequency and method (email, text, or phone call) depend on your preference and the length of time your vehicle is under repair. Some examples of additional communications you can expect are:
- If there are Any Parts Delays or Issues
- If any Additional Damages are Identified
- Progress of the Stage of Repair
- When your Vehicle is in Final Repair Stages, we will Contact you to Schedule a Pickup or Delivery Time.
You may receive a customer service survey. You will be asked questions about your experience with us.
Please take the time to read through the questions that you will receive and let us know your thoughts. If we are not giving you 100% satisfaction, please let us know. Your candid feedback is very valuable to our repair facility, as we continue to provide an exceptional repair experience for all of our customers. Our repair facility is graded on each customer response, our entire staff is also made aware of the survey results, and will continue to strive for customer service excellence. Below is a copy of the survey questions.
*Using a scale of 1 to 10, where 10 is completely satisfied and 1 is completely dissatisfied or On a scale of 1 to 10, where 10 is very likely and 1 is very unlikely, please indicate where on the scale best rates your experience.